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Tour Manager

Collette Vacations | Pawtucket RI 02860 USA | Full Time | Posted: 10/19/2012

Job Descriptiontop

See the world as a Collette Vacations Tour Manager!

Collette Vacations is now accepting resumes to join for our prestigous Tour Management team.  Candidates can be from anywhere in the US or Canada!

As a Tour Manager you will Conduct escorted tours in assigned destinations by delivering exceptional customer service, seamless operational management and knowledge of destination. Balance business excellence, quality passenger experience and professional expertise.
RESPONSIBILITIES:
 COMMENTARY & COMMUNICATION
o Research historical, social & cultural information of assigned destination
o Effectively present researched information to passengers
o Point out sites seen on route and provide information on sites visited
o Effectively communicate all pertinent information of tour to passengers
o Professionally communicate with Collette operational departments regularly
o Complete necessary forms and paperwork to communicate tour incidents
 LOGISTICS & EXPENSES
o Confirm all reservations: hotels, meals, attractions and transportation
o Coordinate all aspects of the tour in accordance with specified itinerary
o Track luggage and coordinate check-in & check-out with hotel staff
o Complete and submit all required paperwork in a timely manner
o Manage tour expenses and vendor payments responsibly
o Negotiate and execute contracts on behalf of Collette Vacations for service recovery and emergency purposes as they arise
o Comply with all company policies and departmental procedures
 SERVICE & FUN
o Provide exemplary & personalized customer service to every passenger
o Accompany passengers to all included tour attractions
o Handle all passenger needs as required on the tour
o Develop & employ a variety of entertainment activities and interaction on tour
o Facilitate an atmosphere of fun and learning on tour
o Insure proper branding of Collette Vacations and/or partners with regard to signage, handouts and recognition
o Act as the "Face of Collette Vacations" in a public relations role
o Maintain positive and professional interaction at all times with passengers and vendors
 

  Qualifications:
  College Degree desired with 2+ years of experience related to customer service.
  History, Geography and Language skills preferred.

  Benefits of working for Collette Vacations:
  - Great travel discounts and benefits
  - An outstanding opportunity for growth; both personally and professionally
  - Medical & Dental
  - 401(k)
  - Generous paid time off and Much More....

--Please no phone calls--

Job Detailstop

Location Pawtucket, RI, 02860, USA
Industry Sectors Tour Operator
Function Destination Manager

Location Maptop

Contact Informationtop

How to apply Applications are no longer accepted for this job posting.