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Corporate Travel Account Manager

Capitol Concierge | Mountain View CA 94043 USA | Full Time | Posted: 11/08/2012

Job Descriptiontop

Job Title:  Corporate Travel Account Manager

Location:   Mountain View, CA          

Days/Shift: M- F, 9:00AM-6:00PM

 

Skills/Knowledge Required:

  • Solid Management experience ideally in the hospitality industry
  • Strong background and at least 2 years of employment in the Travel and Hospitality Industry
  • Passion for providing outstanding customer service and anticipating employee needs
  • Excellent verbal and written communication skills, including active listening and the ability to adapt communication and work style based on cultural differences and customer preferences
  • Extreme attention to detail and careful follow-through on projects and logistical plans
  • Strong analytical and problem solving skills and able to exhibit efficiency, initiative, resourcefulness, flexibility and adaptability to change
  • Solid knowledge of local/national/international offerings in the following areas: events, hospitality, dining, travel, entertainment, and performing arts
  • Ability to plan, execute and deliver on varying simultaneous projects in a timely manner while working independently with little supervision
  • Ability to work well under pressure and stay immaculately organized in a fast-paced, diverse, high-tech environment
  • Demonstrated professionalism, discretion, and integrity; highly trustworthy and able to reliably handle confidential information
  • Strong computer and web skills (e.g. email, instant message, Google products including online collaboration tools like Docs and Spreadsheets, etc. and the ability to quickly learn new tools
  • BS/BA in related discipline or exceptional relevant experience.
  • Valid driver's license and sound driving record

Roles & Responsibilities:

  • Fulfill complex personal requests for Google Employees, including: domestic and international travel, event planning, dining and going-out arrangements, ticketing for sports, theater, music and movie events, home improvement projects, and any other possible requests relevant for the specific Google Employee demographic.
  • Oversee a team of initially 5 and potentially up to 25 on-site concierges as well as national and international remotely based concierges
  • Provide a high standard of service for Google Employees, including efficient response times, high-quality detailed research, and accurate price quotes
  • Research unusual and complex requests for Google Employees while operating within program standards and established service levels
  • Proactively build & maintain vendor relationships to establish competitive pricing and enhanced services, both for Client and to support internal Google Employee programs Communicate with vendors to resolve Client customer service issues and general inquiries
  • Grow the base of data available on program performance, including analysis and reporting on utilization, employee benefits (discounts),  and vendor responsiveness & quality
  • Assist with on-site event planning, including logistics, communication with vendors, and scheduling internal Google employee resources
  • Distribute, manage, track, and control various discount ticket programs according to existing guidelines and instructions
  • Contribute to a collaborative, friendly and fun work environment that allows Client to be more productive and innovative
  • Maintain high positive marks in customer satisfaction survey results and general customer feedback

Interested or know someone who is? Send updated resumes to David at david@capitolconcierge.com . This position is available immediately!

Job Detailstop

Location Mountain View, CA, 94043, USA
Industry Sectors Travel Management Companies
Function Management

Location Maptop

Contact Informationtop

Contact Name David Echeverria
How to apply Applications are no longer accepted for this job posting.
Primary Phone 202.712.9011
Job Code Gmv-AM
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