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Air Operations Coordinator

Odysseys Unlimited | Newton MA 02458 USA | Full Time | Posted: 08/29/2022

Job Descriptiontop

Odysseys Unlimited, a Newton (Massachusetts) based tour operator and direct marketer, provides international small group tours to older Americans including members of some of the country’s most prestigious non-profit organizations. We have employment opportunities for professionals who are willing to use their talents to contribute to the growth and success of our operation.

Job Description

Title: Air Operations Coordinator

Reporting to: Manager, Air Operations

The Air Operations Coordinator position requires a candidate who is an experienced travel professional with current industry experience and a high level of customer service experience. The primary responsibility of this position will be managing and operating the air component for a number of tour programs. The ideal candidate will be able to work independently and possess strong organizational skills.


  • Actively manage the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company.
  • Process all departure and guest tasks for assigned tours daily in Guest Management System
  • (GMS).
  • Manage space updates and cancellations as needed to airline group departments.
  • Negotiate airport hotel and/or airport transit lounge contracts as needed.
  • Provide customer service support to Guest Services, WorldWide and Special Interest Groups.
  • Provide support to Product Development for tour development and costing.
  • Monitor flights and provide assistance for airline service disruptions; including assigned after hours support if required.
  • Assume responsibilities for other projects as needed.


  • Must have minimum experience of 2 years with an airlines GDS system with proven skills.
  • SABRE GDS experience preferred.
  • Knowledge of fare filings within the GDS, all aspects of airline ticketing, exchanges, private, bulk & IT fares.
  • ARC processing and TRAMS experience preferred.
  • Excellent planning and organizational skills to effectively manage travel details and timelines.
  • Ability to multitask and work independently in a fast-paced, goal-oriented environment.
  • Strong communication and interpersonal skills, both internally and externally.
  • Detail oriented with a strong quality ethic and passion for delivering excellent customer service, with proven experience.
  • Excellent Microsoft Office skills including Word, Excel and Outlook.


  • Medical, dental, vision and flexible spending account
  • 401k plan with company match
  • Paid family and medical leave and long-term disability
  • Group life insurance ($50,000) and optional voluntary life
  • 10+ Paid holidays
  • Generous vacation policy
  • Discretionary financial performance bonus
  • Tuition assistance program
  • Professional development, including Familiarization Trips (for most positions)
  • International Airlines Travel Agent Network (IATAN) Membership
  • 50% Employee discount on Odysseys tours
  • Charitable donation program and fundraising event
  • Wellness programs including stress management, nutrition and meditation sessions
  • Employee-led Diversity, Equity and Inclusion Committee
  • Work from home opportunities two days per week

Apply Here:

Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business need to further the principle of equal employment opportunity. 

Job Detailstop

Location Newton, MA, 02458, United States
Industry Sectors Tour Operator
Function Other

Location Maptop

Contact Informationtop

Contact Name Nora Mally
How to apply A resume is required to apply to this job. Applications are sent to employer via email. Click on the link below and follow instructions.
Apply Click Here (apply to job)
Primary Phone 6174549189